Privacy Policy | Red Rail Tours

Information We Collect

Contact details such as your name, address, email address, phone numbers and date of birth.
Travel documents such as passport details (number, issue date and expiry date), visa documents, and Aadhaar and PAN details.
Payment details such as card details (the card number is stored in encrypted form, with the expiry date) and bank details.
Professional qualifications, where a visa or service needs them.
Records of your emails and other correspondence with us. Phone calls may be monitored or recorded for training and customer service.
Technical information such as your device, IP address, operating system, browser type, location and visit data. We use this to run the website and to prepare overall statistics, which do not identify you.
Sensitive information such as medical conditions, disabilities, special requirements and medical certificates, only so that we can arrange the services you ask for. It may also be used internally for research, analysis and audits.

To communicate with you about enquiries, bookings and purchases, send confirmations and update you on their status.
To send tour information, alerts and verification messages, and to tell you about any change to your booking.
To resolve complaints and disputes, and so that our customer service team can contact you.
To detect and prevent fraud or criminal activity.
To meet our obligations under contracts with you and with our suppliers.
To show our website content in the way that works best for you.

Cookies are small files stored by your browser. We use them to tell visitors apart, improve your experience and fix problems.
Some cookies are essential for the website to work and for bookings to be completed. Others help us understand how the website is used so we can improve it.
Most of our cookies are session cookies that expire when you close your browser. Persistent cookies stay between visits and can keep you signed in.
We may record anonymous visit data, such as pages and products viewed, entry and exit points, visitor numbers and banner clicks, to measure advertising and understand trends. We do not pass this browsing data to third parties.
We and our advertising partners may use cookies and pixel tags to show relevant offers, including destination emails. Pixel tags tell us whether an email was opened, which helps us send fewer messages.
You can block or delete cookies in your browser settings, although some features may then stop working. By continuing to use the website you agree to our use of cookies.

Our website may link to other websites. Their owners may combine information from your visits to show you related advertising, and may use their own cookies and pixel tags.
We do not share your personal information with these website owners unless you give us written permission.
A link does not mean we are associated with that website. We are not responsible for its content or privacy practices, so please read its terms and privacy policy before sharing any information.

Our holding company, subsidiaries, associates and other group companies, under controlled and secure conditions, to serve you better.
Service providers needed for your trip, such as hotels, airlines, destination management companies and transport providers. By booking with us you authorise this sharing. Their privacy practices are outside our control.
Business partners such as banks, insurance companies, international SIM card providers and visa consulates.
A buyer or successor, if Red Rail Tours merges, is sold, restructures or transfers all or part of its business.
Authorities, where the law requires it, for example to follow a court order or legal process, or to defend legal claims.

We may contact you by phone or email with offers related to the products you asked about or booked.
Marketing emails are sent only if you have opted in. You can opt out at any time by writing to info@redrailtours.com.
We do not pass your contact details to third parties outside our group companies unless you clearly agree.
Contests and sponsorships may ask for your contact details and survey answers, which we use to notify winners. Surveys are optional and anonymous unless we say otherwise.
By joining one of our tours, you agree that we may publish photographs from the tour on our website for marketing and advertising.

We protect your information against loss, misuse and alteration, including SSL encryption and secure servers.
No transmission over the internet is completely secure, so you share information at your own risk. We are not responsible for losses caused by third parties who intercept data or communications with bad intent.
If you have a password for any part of our website, please keep it confidential and do not share it.
You may withdraw your consent to share personal information at any time. This may limit the services we can provide.

Our products, ideas, concepts, logo and the brand name Red Rail Tours belong to Red Rail Tours. Trademarks, watermarks and copyrights are registered in the name of Red Rail Tours and its directors.
They may not be used or displayed without our prior written consent. Any misuse may lead to legal action.

Please make sure the information you give us is true, accurate and complete. We are not responsible for checking the accuracy of the information you provide.

We may update this policy at any time without notice. The latest version on this page applies whenever you use our website, so please check it from time to time.
If you feel we have not followed this policy, please write to info@redrailtours.com and we will make every reasonable effort to resolve it promptly.

Red Rail Tours, 2308-A, 23rd Floor, Panchratna CHS Ltd., Charni Road (E), Opera House, Mumbai 400004